Org Effectiveness & Community Engagement

Measurement of the number of days to complete legal review of a contract.

This KPI measures usage of library materials by tracking circulation (checkouts and renewals) of print and non-print items at all three Falmouth Public Library locations, as well as digital library materials on the Libby and Hoopla platforms. The circulation totals are then divided by Falmouth's population (as reported to the Massachusetts Board of Library Commissioners on the Annual Report Information Survey for the previous fiscal year) and then multiplied by 100 to determine the KPI value for each month.

This KPI helps to evaluate the success of the marketing and appeal of the new program. A higher participation rate indicates that the program is effectively reaching and engaging its intended audience. Participants will be measured by registration in MyRec. Target population will be determined by DESE school enrollment portal.

90% of veterans receive initial resource guidance within 3 business days of initial contact

80% of eligible Chapter 115 applicants successfully approved for assistance on first submission

Semiannual satisfaction survey resulting in ≥85% positive rating