Org Effectiveness & Community Engagement
KPI 1.2 - Semiannual satisfaction survey resulting in ≥85% positive rating
On Target
Caution
Below Plan
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KPI 1.2 - Semiannual satisfaction survey resulting in ≥85% positive rating
Status Update
Different draft surveys have been developed. During development, beta testing has discovered that simplicity is key for maximum response. The department is currently working on fine-tuning a survey that be easily fielded and will be most effective with the town's senior citizen veteran population. Currently Department satisfaction data is being obtained qualitatively.
Next Steps
Department will strive to have survey fully developed and implemented by September 30, 2026.
Challenge/Barriers
The greatest challenge will be to solicit consistent responses to the surveys from our elder veteran population.