Org Effectiveness & Community Engagement
KPI 1.1 - 90% of veterans receive initial resource guidance within 3 business days of initial contact
On Target
Caution
Below Plan
No Information
KPI 1.1 - 90% of veterans receive initial resource guidance within 3 business days of initial contact
Status Update
Services to veterans have been timely and on track with goals. Department stives to improve better customer service tracking.
Next Steps
Continue to develop service tracking mechanisms and create more efficient ways to provide services.
Challenge/Barriers
The greatest challenge for FY 27 is directly related to department staffing shortages. The volume of activity for the department requires 3 full-time staffers. Currently, the department is staffed at 30% with only one staff member to perform all the duties and activities of the department.